So, I've been dialoging lately with a fellow in Brazil you picked up my Twitter feed somehow. I'm guessing he used search.twitter.com and looked for phrases like "BSC" or "balanced scorecard". The interesting thing is that when we began to converse, I realized that he was a BSC or performance management consultant, not an OE or lean guy.
Before you shut down, here's the point: the KCOE balanced scorecard is like the Kaplan balanced scorecard (the most-known form of a balanced scorecard) in NAME ONLY. They are homographs.
Here are three differences:
1. The KCOE BSC integrates annual planning cycles and day to day operations. Other BSC's seem to have much longer PDCA cycles.
2. The KCOE BSC is both a long range improvement plan to reach strategic goals AND a daily, weekly, monthly checkpoint for progress.
3. The KCOE BSC combines progress checks with prioritized root-cause problem solving.
The net result of the KCOE BSC is a highly aligned, fully engaged operational team pressing forward towards the goal, stopping to fix problems and making incremental and larger scale improvements along the way.
The conversation with the guy in Brazil was edifying - he is doing his part to help organizations coordinate performance with strategy. I'm thinking our way is more simple, more elegant and nets real culture change (if done with good coaching.
Just sayin'....
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